Is your Nvidia SHIELD Not Responding or Locked Up?
Here is how to Fix a Locked Up and Non-Responsive Nvidia SHIELD
If your Nvidia SHIELD ever locks up or does not respond any longer to the remote, here is something you can do to get it working again.
You will need to Restart your SHIELD TV in Fast Boot mode.
This is the process for Fast Boot mode as outlined by Nvidia:
SHIELD TV (2019):
- Unplug SHIELD TV.
- Press and hold the remote locator button on your SHIELD TV (next to the HDMI port).
- Connect power back to SHIELD TV.
SHIELD TV Pro (2019) or SHIELD TV (2017) :
If you own a SHIELD Controller
- Unplug SHIELD TV.
- Connect SHIELD controller to SHIELD TV with a USB cable (use port closest to HDMI).
- While holding the A and B buttons at the same time, connect power to SHIELD TV.
If you do not own a SHIELD controller
- Unplug SHIELD TV.
- Connect a USB keyboard directly to SHIELD TV (use port closest to HDMI)
- While holding the "A" and "B" keys down at the same time, connect power to SHIELD TV.
- Once you enter Fast Boot mode, on the keyboard use the "X" and "Y" keys to navigate the menu and "A" to select
SHIELD TV Pro (2015/2017) or SHIELD TV (2015)
- Unplug SHIELD TV.
- Connect a Micro USB cable from the Micro USB port on SATV to a PC.
- Connect power back to SHIELD TV.
- Wait 2 seconds, and then hold the NVIDIA power button on SHIELD TV for 5-6s until you see the fastboot menu on the display.
Instructions to Recover a Non-Functioning 2015-2017 Nvidia SHIELD
Once this has completed on your controller use the X and Y buttons to access the "Boot recovery kernel" menu. Then press the A button to choose "Boot Recovery Kernel".
On the next screen, the Dead Android robot may appear. Don't worry this is normal and if it shows press the B button on your game controller. Now you should see the Android Recovery Menu.
Again using the game controller use the X and Y buttons to navigate to the "wipe data/factory reset" menu. Press the A button and select "wipe data/factory reset".
Once this process has finished select "reboot system now". Your SHIELD should then reboot to the home screen.
Instructions to Recover a Non-Functioning SHIELD Pro(2015 & 2017) or SHIELD TV (2015)
Power down your SHIELD and remove the power cable from your SHIELD. Attach your SHIELD to a PC/Mac/Linux computer with a USB cable using SHIELD's micro USB port.
Then attach the power cable back into the Nvidia SHIELD.
After the SHIELD has power for approximately 2 seconds, hold in the NVIDIA power button on SHIELD for 5-6 seconds until the fastboot menu appears on your screen.
Use the NVIDIA button to move to the "Boot recovery kernel" menu. Then hold the NVIDIA button to for 2-4 seconds to activate the "Boot Recovery Kernel".
The dead Android robot may show on your display. Don't panic this is normal.
Now hold in the NVIDIA button for another 2-4 seconds to proceed to the next menu. If it does not show try repeating this step several more times until it does.
From the Android Recovery, Menu use the NVIDIA button to select the "wipe data/factory reset" menu.
Then Hold the NVIDIA button for 4-6 seconds to begin the "wipe data/factory reset" process.
Once it has finished, chose "reboot system now" and your SHIELD will reboot back to the Home Screen.
